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The best call center software routes call to the right agents provide employees with additional context and help management execute a Mobile-Based Call Center.

So, whether you’re a team of ten or a few hundred, choosing the right tools to build your call center is critical. This post breaks down common features of call center software and the best call center software options available in 2019.

Call Center Software Features

The best call center software depends on your team’s specific needs. Every tool has benefits and drawbacks depending on how you plan to use it. To understand which tool is right for your organization, draw up a list of desired features and then focus on your top choices. Below are a few features you might want to consider in your search.

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