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FREQUENTLY ASKED QUESTIONS
I FORGOT MY PASSWORD, OR THEY DO NOT SEEM TO WORK?

From the appropriate Login screen, click on the Forgot Password?

CAN YOU PROVIDE ME THE CONTACT DETAILS OF OTHER USERS?

We cannot do so as we place high importance on the privacy of our Users. You may view our Privacy Statement for more details. To contact a User who has posted an Ad, you have to click on the Reply to Ad hyperlink at the bottom of the Ad. He/she will receive a notification e-mail and will subsequently respond to you.

I HAVE NOT RECEIVED A RESPONSE SINCE SENDING A REPLY. WHAT SHOULD I DO?

Try writing again to the other User. To show your sincerity it is best to avoid one-liner messages. Courtesy also helps. However, even the best message does not guarantee a reply. There are usually a few reasons for this:

  • The person is busy and doesn't check his or her e-mail very often. Be patient and try waiting at least a week.
  • The person may be getting a large number of replies, so he/she hasn't had time to get back to everyone.
  • Your message may not have connected with the person.
    The final point happens quite frequently, just as it can in real life. If you don't get a reply in a week or so, try re-writing your message, possibly in a different manner. However, don't be too persistent. If you don't hear from the person after the third message, maybe it's time to move on. There are plenty of other matching Ads out there!
I SPOTTED A SUSPICIOUS REPLY OR AD. HOW DO I ALERT THE SUPPORT TEAM?

If you do come across something suspicious, please alert the Support Team by email on support@247livemarket.com

HOW MANY ADS CAN I POST?

You may post any number of Ads as long as they are relevant to the categories that you are posting in and that they are not repeated Ads.

CAN YOU HELP ME TO POST/EDIT/DELETE MY AD OR TO UPLOAD PHOTOS?

No, it is our policy not to modify any Ad content on behalf of our Users. This is to maintain Users' accountability for Ad content.

I WISH TO STOP RECEIVING REPLIES, AUTO-NOTIFICATIONS, OR OTHER EMAILS. WHAT SHOULD I DO?

As long as your Ad is still running, it will continue to attract replies. If you do not wish to receive any more replies, please delete your Ad. If you do not wish to receive any more auto-notifications, please delete your Auto-Notify agent. Notification emails sent from our system contain easy instructions to unsubscribe.

I WISH TO DELETE MY ACCOUNT. WHAT SHOULD I DO? CAN I SIGN-UP AGAIN IN FUTURE IF MY ACCOUNT IS DELETED?

To cancel your account, you need to send an email to info@247livemarket.com. Sure you can also sign up again in future.

I spotted a suspicious Reply or Ad. How do I alert the Support Team?
If you do come across something suspicious, please alert the Support Team by email on info@247livemarket.com

MY QUESTIONS ARE NOT ANSWERED HERE, WHAT SHOULD I DO?

Send your question by emailing us on info@247livemarket.com.


 

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